FAQ

Answers to the questions learners ask most.

This page covers the basics around how the platform works, payments, the free trial, and how to get help when something needs attention.

How does ACE NAIJA work?

You sign up, choose your exam and subjects, and the platform builds a study path from the syllabus. From there you practice objective questions, review mistakes, track progress, and stay accountable with reminders and groups.

Do new users really get a free trial?

Yes. Every new user gets 7 days of full access after signup. When that window ends, new premium actions like extra quiz generation and fresh study-plan generation require an upgrade.

What happens after the free trial ends?

Your history, past results, mock reviews, and other existing records remain visible. The app simply blocks new premium generation actions until you upgrade.

How do payments work?

Pro access is billed at N1,000 for a 30-day period from the day you activate it, not from the 1st to the 30th of a calendar month.

What is the refund policy?

Refund requests are reviewed case by case, especially where there is a verified billing issue or a platform-side failure. The fastest path is to contact support with your payment details and what went wrong.

Can schools or large cohorts use the platform?

Yes. Use the enterprise contact option to tell us about your rollout needs, reporting expectations, or support workflow.